Terms of Service

1. Introduction

Welcome to EA Pharma Group. These Terms of Service ("Terms") govern your use of our pharmacy services, websites, and online booking system. By accessing or using our services, you agree to be bound by these Terms.

EA Pharma Group operates the following pharmacy locations:

• Stone Pharmacy, 23a Gowthorpe, Selby YO8 4HE
• Arc Pharmacy, Portholme Rd, Selby YO8 4QH
• Swan Pharmacy, 66 Doncaster Rd, Selby YO8 9AJ
• Doncastergate Pharmacy, Health Village, Doncaster Gate, Rotherham S65 1DW
• Dewsbury Health Centre Pharmacy, Wellington Road, Dewsbury WF13 1HN
• Westtown Pharmacy, 78 High Street, Westtown, Dewsbury WF13 2QQ

Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our services.

2. Our Services

EA Pharma Group provides a range of pharmacy and healthcare services, including but not limited to:

2.1 NHS Services

• Prescription dispensing
• NHS Pharmacy First consultations
• Blood pressure checks
• NHS flu vaccinations
• New Medicine Service (NMS)
• Medicine Use Reviews (MUR)
• Emergency supply of medicines
• Contraception services

2.2 Private Services

• Private vaccinations (travel, shingles, etc.)
• Weight management consultations
• Ear wax removal
• Private blood pressure monitoring (ABPM)
• Blood testing
• Private prescriptions

2.3 Online Services

• Online appointment booking
• Pharmacy nomination
• Patient account management

3. Registration and Accounts

To use certain features of our services, you may need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

4. Booking Appointments

4.1 Making Bookings

When booking appointments through our website or by phone, you agree to:

• Provide accurate personal and contact information
• Arrive on time for your scheduled appointment
• Bring any required documentation (prescriptions, ID, etc.)
• Inform us of any relevant medical conditions or allergies

4.2 Cancellations

We understand plans can change. If you need to cancel or reschedule an appointment:

• Please give us as much notice as possible
• You can cancel through your patient dashboard or by contacting us directly
• Repeated no-shows may result in restrictions on future bookings

4.3 Late Arrivals

If you arrive late for your appointment, we may need to reschedule if we cannot accommodate you without affecting other patients.

5. Pharmacy Services Terms

5.1 Prescriptions

• We will only dispense valid prescriptions from authorised prescribers
• Prescriptions must be collected within the timeframe advised
• We reserve the right to verify prescriptions with the prescriber
• Uncollected prescriptions may be returned after 28 days

5.2 Healthcare Advice

Information and advice provided by our pharmacists is for general guidance. It is not a substitute for professional medical advice from your GP or other healthcare provider. Always seek medical attention for serious or persistent symptoms.

5.3 Service Eligibility

Age is assessed on the appointment date. Blood pressure checks are available only from age 16. NHS funding has separate eligibility criteria. All clinical services remain subject to assessment, appropriate consent and availability; booking does not guarantee treatment. For children and young people, the pharmacist will discuss consent, safeguarding and any parent or carer involvement required. Where an age range is not specified below, contact the pharmacy to confirm suitability before booking. This does not mean that the service is available at every age.

Blood Pressure Check: Ages 16+

Available from age 16, subject to pharmacist assessment and terms and conditions. Free NHS checks are for eligible patients, usually aged 40 or over without diagnosed hypertension. Some younger patients may qualify after assessment or GP referral. Contact the branch to confirm NHS eligibility and any charge before attending.

Flu Vaccination: Confirm age suitability with the pharmacy

Age eligibility depends on the current vaccination programme, vaccine and branch service. Contact the pharmacy before booking, particularly for a child. Free NHS vaccination is only available to eligible patients; clinical assessment and consent are required.

Pharmacy First: Age range depends on the condition

Sore throat: 5+. Earache: 1–17. Sinusitis: 12+. Impetigo and infected insect bites: 1+. Shingles: 18+. Uncomplicated UTI: women aged 16–64. Select the condition when booking. Treatment depends on assessment; the pharmacist can still offer advice or referral outside these ranges.

Weight Loss Clinic: Confirm age suitability with the pharmacy

Age limits depend on the treatment and prescribing service. Contact the pharmacy to confirm age suitability before booking, especially for anyone under 18. BMI, medical history and medicines will be assessed. A consultation does not guarantee medication.

Stop Smoking Support: Confirm age suitability with the pharmacy

Support and treatment age limits depend on the local service and the medicine or nicotine replacement product. Contact the pharmacy to confirm suitability and NHS funding before booking for a young person.

Ambulatory Blood Pressure Monitoring (ABPM): Confirm age suitability with the pharmacy

Age suitability depends on the monitoring service, clinical indication and equipment. Contact the pharmacy before booking to confirm suitability, any referral requirement and whether NHS funding or a private charge applies.

Ear Wax Removal: Confirm age suitability with the pharmacy

Minimum age depends on the branch's ear-irrigation protocol. Contact the pharmacy to confirm age suitability before booking, particularly for a child. The clinician will assess ear health and whether irrigation is appropriate.

Travel Vaccinations: Confirm age suitability with the pharmacy

Minimum age depends on the vaccine, travel itinerary and the clinical service offered by the branch. Contact the pharmacy to confirm the patient's age can be accommodated before booking. Vaccination is subject to assessment, consent and stock availability.

Hepatitis A Vaccination: Confirm age suitability with the pharmacy

Minimum age depends on the vaccine, travel itinerary and the clinical service offered by the branch. Contact the pharmacy to confirm the patient's age can be accommodated before booking. Vaccination is subject to assessment, consent and stock availability.

Hepatitis B Vaccination: Confirm age suitability with the pharmacy

Minimum age depends on the vaccine, travel itinerary and the clinical service offered by the branch. Contact the pharmacy to confirm the patient's age can be accommodated before booking. Vaccination is subject to assessment, consent and stock availability.

Typhoid Vaccination: Confirm age suitability with the pharmacy

Minimum age depends on the vaccine, travel itinerary and the clinical service offered by the branch. Contact the pharmacy to confirm the patient's age can be accommodated before booking. Vaccination is subject to assessment, consent and stock availability.

Meningitis ACWY Vaccination: Confirm age suitability with the pharmacy

Minimum age depends on the vaccine, travel itinerary and the clinical service offered by the branch. Contact the pharmacy to confirm the patient's age can be accommodated before booking. Vaccination is subject to assessment, consent and stock availability.

Chickenpox Vaccination: Confirm age suitability with the pharmacy

Child and adult suitability depends on the vaccine and the branch's clinical protocol. Contact the pharmacy to confirm the minimum age before booking for a child. Vaccination requires clinical assessment and appropriate consent.

Shingles Vaccination: Confirm age suitability with the pharmacy

Age and risk-group eligibility differ between NHS programmes and private vaccination and depend on the vaccine used. Contact the branch to confirm your eligibility and any charge before booking; age alone does not guarantee vaccination.

COVID-19 Vaccination: Confirm age suitability with the pharmacy

Age eligibility depends on the current vaccination programme, vaccine and branch service. Contact the pharmacy before booking, particularly for a child. Free NHS vaccination is only available to eligible patients; clinical assessment and consent are required.

Pneumonia Vaccination: Confirm age suitability with the pharmacy

Age and risk-group eligibility differ between NHS programmes and private vaccination and depend on the vaccine used. Contact the branch to confirm your eligibility and any charge before booking; age alone does not guarantee vaccination.

HPV Vaccination: Confirm age suitability with the pharmacy

Age eligibility and the vaccination schedule depend on the vaccine, previous doses and the service offered. Contact the branch to confirm age suitability and any NHS eligibility before booking.

Sore Throat Treatment: Ages 5+

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

UTI Treatment: Women aged 16–64

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. This pathway is for uncomplicated UTIs in women aged 16–64; pregnancy and other clinical exclusions are checked by the pharmacist. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

Earache Treatment: Ages 1–17

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. This pathway covers acute middle-ear infection in children aged 1–17. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

Sinusitis Treatment: Ages 12+

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

Impetigo Treatment: Ages 1+

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

Infected Insect Bite Treatment: Ages 1+

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

Shingles Treatment: Ages 18+

NHS Pharmacy First treatment is subject to assessment and the clinical pathway criteria. Outside this age range, contact the pharmacy for advice or referral instead of booking this treatment.

Hay Fever Treatment: Confirm age suitability with the pharmacy

Age limits depend on the symptoms, medicine and clinical pathway used. Contact the pharmacy to confirm age suitability before booking treatment for a child or young person. The pharmacist will assess suitability and may recommend another service.

Emergency Contraception: Contact the pharmacy promptly at any age

Contact the pharmacy today: emergency contraception is time-sensitive. Age suitability, consent, safeguarding and NHS eligibility depend on the service and medicine. Young people can ask confidentially for advice; do not delay seeking help to make an online booking.

Contraceptive Pill: Confirm age suitability with the pharmacy

Age eligibility depends on the pill and whether supply is through an NHS service, private service or retail purchase. Contact the pharmacy to confirm the appropriate route. The pharmacist will check medical suitability, consent and safeguarding.

Chlamydia Testing & Treatment: Confirm age suitability with the pharmacy

Screening eligibility and treatment age limits depend on the local programme and medicine. Contact the pharmacy for confidential advice and to confirm age suitability and any charge.

New Medicine Service: Eligibility depends on the medicine and condition

Eligibility depends on the newly prescribed medicine and qualifying condition, rather than one age range for every patient. Ask the pharmacist whether the patient qualifies; arrangements for children and carers will be discussed.

Medicine Use Review: Confirm service and age suitability

Contact the branch to confirm the medication-review service currently offered, age suitability and any charge before booking. The pharmacist will explain arrangements for children and carers.

Inhaler Technique Check: Check arrangements for children with the pharmacy

Contact the pharmacy to arrange a check suitable for the patient's age and inhaler. A parent or carer may need to help a child. Medicine changes require an appropriate clinical review.

Weight Loss Injections: Confirm age suitability with the pharmacy

Age limits depend on the treatment and prescribing service. Contact the pharmacy to confirm age suitability before booking, especially for anyone under 18. BMI, medical history and medicines will be assessed. A consultation does not guarantee medication.

Weight Loss Tablets: Confirm age suitability with the pharmacy

Age limits depend on the treatment and prescribing service. Contact the pharmacy to confirm age suitability before booking, especially for anyone under 18. BMI, medical history and medicines will be assessed. A consultation does not guarantee medication.

Vitamin B12 Injections: Confirm age suitability with the pharmacy

Minimum age and access depend on the branch's clinical protocol and any prescription requirement. Contact the pharmacy to confirm age suitability before booking. Assessment is required and an injection is not guaranteed.

Blood Testing: Confirm age suitability with the pharmacy

Minimum age depends on the selected test, sample collection method and the branch's clinical protocol. Contact the pharmacy to confirm age suitability before booking, particularly for a child. Test-specific preparation and consent requirements apply.

Prescription Delivery: Children and adults: prescription requirements apply

Access depends on a valid prescription and the pharmacy's dispensing arrangements. A parent or authorised carer can discuss arrangements for a child. Age restrictions on individual medicines still apply.

Electronic Prescription Service: Children and adults: prescription requirements apply

Access depends on a valid prescription and the pharmacy's dispensing arrangements. A parent or authorised carer can discuss arrangements for a child. Age restrictions on individual medicines still apply.

Malaria Prevention: Confirm age suitability with the pharmacy

Age and weight limits depend on the destination and antimalarial medicine. Contact the pharmacy before booking for a child. The pharmacist will assess medical history, travel plans and the appropriate medicine.

Period Delay Tablets: Confirm age suitability with the pharmacy

Age suitability depends on the medicine and the branch's clinical protocol. Contact the pharmacy to confirm eligibility before booking. Medical history, pregnancy risk and other exclusions require clinical assessment.

Erectile Dysfunction Treatment: Confirm age suitability with the pharmacy

Age limits depend on the medicine and supply route. Contact the pharmacy to confirm eligibility before booking. Medical history, cardiovascular health and current medicines require assessment.

NHS Health Check: Ages 40–74

For eligible adults aged 40–74, usually once every five years. Existing conditions, medicines, previous checks and local service availability affect eligibility. Contact the branch to confirm that you qualify.

Allergy Testing: Confirm age suitability with the pharmacy

Minimum age depends on the selected test, sample collection method and the branch's clinical protocol. Contact the pharmacy to confirm age suitability before booking, particularly for a child. Test-specific preparation and consent requirements apply.

Migraine Treatment: Confirm age suitability with the pharmacy

Age limits depend on the symptoms, medicine and clinical pathway used. Contact the pharmacy to confirm age suitability before booking treatment for a child or young person. The pharmacist will assess suitability and may recommend another service.

Acne Treatment: Confirm age suitability with the pharmacy

Age limits depend on the symptoms, medicine and clinical pathway used. Contact the pharmacy to confirm age suitability before booking treatment for a child or young person. The pharmacist will assess suitability and may recommend another service.

5.4 Meningitis B Vaccination

Where a Meningitis B (MenB) vaccination appointment is offered, vaccination is subject to the applicable service eligibility criteria, clinical assessment, informed consent and vaccine availability. Booking an appointment does not guarantee that a vaccination will be given. The pharmacist may defer or decline vaccination where the patient is not eligible, the vaccine is not clinically appropriate, or further medical advice is required.

5.5 Private Blood Testing

Private blood-testing availability shown on this website applies only to the branch named on the service page. Each approved option may have its own preparation, suitability, sample, turnaround, cancellation, repeat-sampling and results terms. Those test-specific details form part of the service information provided before an appointment is accepted. This service is not a substitute for emergency or urgent medical assessment.

6. Payment Terms

6.1 NHS Services

Many of our services are provided free under the NHS. NHS prescription charges apply unless you are exempt. Please check your exemption status before collecting prescriptions.

6.2 Private Services

• Prices for private services are displayed on our website and in-store
• Payment is required at the time of service unless otherwise agreed
• We accept cash, card payments, and contactless payments
• Prices may change without prior notice

6.3 Refunds

Refunds for private services will be considered on a case-by-case basis. Medicines cannot be returned or refunded once dispensed for safety and regulatory reasons.

7. Website Use

7.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or other harmful code
• Use automated systems to access the website without permission
• Impersonate others or provide false information

7.2 Website Content

The content on our website is provided for general information only. While we strive to keep information accurate and up-to-date, we make no warranties about the completeness or accuracy of website content.

7.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of EA Pharma Group or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

• We provide our services "as is" without warranties of any kind
• We shall not be liable for any indirect, incidental, or consequential damages
• Our liability for direct damages shall be limited to the amount paid for the relevant service
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law

10. Professional Standards

All our pharmacies are registered with the General Pharmaceutical Council (GPhC) and operate in accordance with:

• GPhC Standards for Registered Pharmacies
• The Human Medicines Regulations 2013
• NHS Terms of Service for pharmacy contractors
• All applicable healthcare regulations and guidelines

12. Changes to Terms

We may revise these Terms at any time by updating this page. Changes become effective when posted. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.

We will make reasonable efforts to notify users of significant changes through our website or by email.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.